The NEC Contact Centre solution, UCB (Unified Communications for Business), is a fully integrated contact centre solution with industry-leading functionality and scalability. It supports voice, email, fax, chat and web communications, both inbound and outbound, for better control over customer communications.

UCB allows you to easily connect with your customers and build effective customer relationships. With UCB, you can empower your agents with the information they need to rapidly answer queries and use intelligent skills-based routing to ensure each customer reaches the right agent every time.

UCB enhances customer service levels, helps reduce abandonment rates and increases staff productivity.
 
A key benefit of UCB is the ability to manage phone, email and web-initiated requests in a single environment, allowing streamlining of your contact centre operations.

For a decade, UCB has been at the forefront of contact centre applications, delivering integrated customer contact solutions that scale to meet the needs of any business.

At a glance:

• solution of choice for over 500 leading organisations across Australia
• CRM and ERP integration
• all contact media types managed in a single solution
• real-time agent statistics
• remote administration.